Terms & Conditions

Last updated: 02/06/26

These Terms and Conditions apply to the use of this website and the purchase of goods from APC Distributor Ltd (“we”, “us”, “our”).

By placing an order on our website, you agree to these Terms and Conditions.

1. Company Information

APC Distributor Ltd is a limited company registered in the United Kingdom.

  • Registered company name: APC Distributor Ltd

  • Registered office address: Unit 2, Italia Park Estate, Atlantic Street, Altrincham, WA14 5EJ

  • Email: Available via our Contact page

  • Place of registration: United Kingdom

2. Products

We sell physical consumer goods, specifically kitchen and bathroom taps.

All product descriptions, images, and specifications are provided as accurately as possible. However, minor variations may occur.

3. Ordering

All orders placed through our website are accepted instantly upon successful checkout.

Once an order is placed, you will receive an order confirmation. A contract is formed at the point of order confirmation.

We reserve the right to cancel or refuse an order where necessary (for example, if a product is unavailable or pricing errors occur).

4. Pricing and payment

All prices are shown in GBP (£) and include applicable taxes unless stated otherwise.

Payments are processed securely via Squarespace’s payment system (including third-party payment processors such as Stripe or PayPal).

We do not store payment card details.

5. Shipping and delivery

We currently deliver within the United Kingdom only.

  • Delivery time: 1–3 working days (estimated)

  • All orders are shipped with tracked delivery services

Delivery times are estimates only and may be affected by courier delays or circumstances outside our control.

Risk in the goods passes to the customer once the order has been delivered.

6. Cancellations

Customers may request cancellation of an order before dispatch.

If an order has already been dispatched, customers may still have statutory cancellation rights under the Consumer Contracts Regulations. Details of these rights are set out in the Returns and Refunds section below.

Any cancellation request should be submitted as soon as possible via our Contact page.

7. Returns policy

Customers have the right to return items within 14 days of receiving their order.

To be eligible for a return:

  • Items must be unused and undamaged

  • Items must be returned in their original packaging

  • Proof of purchase is required

Return shipping costs are the responsibility of the customer.

8. Refunds and faulty items

Under the Consumer Contracts Regulations, customers may cancel their order and return goods within 14 days of receiving them.

To qualify for a refund, items must be returned unused, undamaged, and in their original packaging. Customers are responsible for the cost of return postage unless the goods are faulty or incorrectly supplied.

If a product is faulty, damaged, or not as described, customers may be entitled to remedies under applicable consumer protection laws.

Where appropriate, APC Distributor Ltd may offer a repair, replacement, or refund depending on the circumstances and the customer's statutory rights.

All faulty items may be subject to inspection before a replacement or refund is approved.

Refunds approved under this policy will be processed using the original payment method within 14 days of receiving the returned goods or evidence that the goods have been returned.

9. Liability

Our products are classified as low-risk household goods (kitchen and bathroom taps).

We are not liable for:

  • Improper installation of products

  • Damage caused by incorrect use or fitting

  • Indirect or consequential loss

This does not affect your statutory rights under UK consumer law.

10. Data protection

Your personal data is handled in accordance with our Privacy Policy, which explains how we collect, store, and use your information.

11. Website use

You agree not to misuse this website or attempt to interfere with its operation, security, or functionality.

12. Governing law

These Terms and Conditions are governed by the laws of England and Wales.

Nothing in these Terms and Conditions excludes, restricts, or limits any rights that consumers may have under applicable UK consumer protection laws.

Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.